Job Description

This position is posted by Jobgether on behalf of Buildout. We are currently looking for an Associate Product Support Specialist in the United States.

As an Associate Product Support Specialist, you will play a key role in ensuring customers receive timely, effective, and personalized support. You will troubleshoot issues, provide guidance, and empower users to make the most of the platform. This position requires strong communication skills, curiosity, and a solutions-oriented mindset. You will collaborate across teams to resolve product challenges, contribute to knowledge resources, and help improve processes. Your work directly impacts customer satisfaction and adoption while allowing you to grow technical expertise and develop your career within a supportive environment. Flexibility, initiative, and a proactive approach to learning will be critical to your success in this role.

Accountabilities

In this role, you will:

• Respond to customer inquiries via email, live chat, or phone, providing timely and accurate solutions.
• Analyze customer needs to determine the best method of support, including Help Center articles, visual guides, or screen-share sessions.
• Collaborate with Product, Development, and other internal teams to resolve escalated issues and gather feedback for product improvements.
• Educate customers on platform features, empowering them to effectively use the product.
• Contribute to documentation, FAQs, and best practices, ensuring knowledge resources are current and helpful.
• Identify recurring issues and propose process or product improvements.
• Maintain a customer-first mindset, actively listening to understand and solve root problems.

Requirements

To succeed in this role, you should have:

• Experience in a customer-facing role, with a strong desire to help customers succeed.
• Excellent written and verbal communication skills, with the ability to explain technical concepts simply.
• Solutions-oriented mindset with initiative to identify and resolve issues.
• Strong time management and organizational skills, capable of prioritizing varied requests.
• Curiosity and motivation to learn and grow in product knowledge and professional skills.
• Comfort leveraging AI tools for problem-solving and decision-making.

Preferred:

• Experience supporting SaaS products or working in technical support.
• Familiarity with tools like Jira, Intercom, or similar customer support platforms.

Benefits

This role offers:

• Competitive salary range: $48,000 – $55,000.
• Comprehensive health benefits, including dental, vision, telemedicine, and wellness stipends.
• Flexible PTO, paid holidays, parental leave, and volunteer days.
• 401(k) with company match and immediate vesting.
• Fully remote work environment with a monthly remote work reimbursement and annual in-person company kickoff.
• Supportive culture with opportunities to learn, grow, and contribute ideas.
• Inclusive and diverse workplace committed to equal employment opportunities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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