Customer Support Associate Job at Three Crown Dynamics, Grand Prairie, TX

TTRxalRlSnBzOHJEb3l4andMMVlHQURaZWc9PQ==
  • Three Crown Dynamics
  • Grand Prairie, TX

Job Description

We are a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our sales team as an Entry Level Customer Support Associate.

Responsibilities: 

  • Interact with current and prospective customers in a professional and friendly manner, addressing inquiries, providing information about our client's products, and offering assistance to ensure their needs are met
  • Generate the lead for the sales team to execute sales presentations to customers with the goal of enrolling them in our client's available services
  • Troubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary
  • Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunities
  • Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system
  • Collaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needs

Qualifications and Skills:

  • Previous experience in customer support, client management, or a related field is preferred
  • Exceptional interpersonal and communication skills, both written and verbal
  • Strong problem-solving abilities with a customer-centric approach
  • Proficiency in using CRM software and other relevant tools
  • Detail-oriented with excellent organizational skills
  • Ability to work collaboratively in a fast-paced, team-oriented environment
  • Empathetic and patient demeanor when dealing with client inquiries and concerns

Education:

  • High school diploma or equivalent; Bachelor's degree preferred

#Li-Onsite

Job Tags

Full time,

Similar Jobs

White Glove Community Care

Registered Nurse (RN) **Private Duty RN Needed** Job at White Glove Community Care

 ...Join our RN, Registered Nurses club and enjoy working in our patients' homes where you'll love every moment and won't feel like working...  ...Welcomed! ~ Start Date: ASAP RN Registered Nurse Job duties: Assess patients' condition and chart their observations Medication... 

Bay Shore Cleaning & Restoration

Account Payable Specialist Job at Bay Shore Cleaning & Restoration

We are seeking an Account Payable Specialist at Bay Shore Cleaning & Restoration. This role involves managing financial transactions, processing invoices, and maintaining vendor relationships. The ideal candidate will have strong attention to detail, excellent organizational... 

Shavano Family Practice

Live Chat Agent/ Call Center Customer Service Representative Remote Work From Home Job at Shavano Family Practice

We are seeking a Live Chat Agent/ Call Center Customer Service Representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts... 

Crux

Sr. Manager, Capital Markets - Product Job at Crux

 ...credits annually. Clean energy finance by the numbers: ~160% increase in power demand from data centers by 2030, according to Goldman Sachs ~95% of the increase in global power capacity through 2026 will be clean energy, according to the IEA ~$500B+ estimated... 

Zions Bancorporation

Corporate Trainer - Phoenix, AZ (In Office) Job at Zions Bancorporation

 ...know that Zions Bancorporation is one of the nation's premier financial services companies with total assets exceeding $70 billion? With...  ...line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying...