Online Chat Service Representative Job at Oak Island Nc, Manassas, VA

TW82c1RPVnFzY2JPb3lCa3c3aFdFd1BkZnc9PQ==
  • Oak Island Nc
  • Manassas, VA

Job Description

We are looking for a friendly and professional Online Chat Service Representative to join our team and assist our customers via live chat.

As an Online Chat Service Representative, you will be the first point of contact for customers seeking assistance. Your primary responsibilities will include answering inquiries, resolving issues, and providing information about our products and services through live chat.

Key Responsibilities:

Respond to customer inquiries promptly and professionally via live chat.
Identify customer needs and provide appropriate solutions or escalate issues when necessary.
Maintain a high level of customer satisfaction by providing accurate and helpful information.
Document customer interactions and maintain records of conversations in our CRM system.
Collaborate with team members and other departments to resolve customer issues.
Stay updated on product knowledge, promotions, and company policies.
Provide feedback on customer interactions to help improve service quality.
Qualifications:

High school diploma or equivalent; additional education or certifications preferred.
Previous experience in customer service or online chat support is a plus.
Excellent written communication skills with a friendly and professional tone.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Proficient in using chat software and customer relationship management (CRM) systems.
Preferred Skills:

Familiarity with [specific tools/software relevant to the job].
Ability to work in a fast-paced environment.
Strong interpersonal skills and a team-oriented attitude.
Employment Type: Full-Time
Salary: $ 20.00 30.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Urban Health Plan

School-Based Certified Dental Assistant (Bilingual Spanish/English) Job at Urban Health Plan

 ...Category:DentalPosition Type:Employee (Full Time)Shift: 1Position Summary:The Dental Assistantwill join our School Health Department working based out of schools in the Bronx and Queens. Our School Health team provides health care and... 

73 Strings

Project Manager - Implementation - US - remote Job at 73 Strings

 ...Equity, Venture Capital, Infrastructure and Private Credit. Our 2025 $55M Series B, the largest in the industry, was led by Goldman Sachs, with participation from Golub Capital and Hamilton Lane, with continued support from Blackstone, Fidelity International Strategic... 

Intuit

Staff Financial Analyst Job at Intuit

**Overview**The Technology Ecosystem Finance team is seeking a highly skilled and motivated Senior Finance Leader of Technology Investments...  ...positions in highly dynamic finance roles (Global experience, Corporate FP&A experience, Investment Banking experience, Management... 

Westhab, Inc.

Maintenance Mechanic Job at Westhab, Inc.

JOB DESCRIPTION JOB TITLE: MAINTENANCE MECHANIC FLSA:...  ...and exterior facility repairs including plumbing, electrical, HVAC, carpentry, window, and lock work of a 200 bed mens homeless shelter... 

Hyatt

Security Officer (Overnight) Job at Hyatt

**Description:****The Hotel:**Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand...  ...are 7 pm - 7 am (3) 12-hour shifts)The primary role of a Hyatt Security Officer is to provide for the safety and security of the hotel'...