Job Description

The Doubletree by Hilton Colorado Springs is hiring an Overnight Full-Time Security Agent. The hotel security agents' primary responsibility is to ensure the safety and security of guests, staff, and hotel property. This involves patrolling the premises, monitoring surveillance systems, controlling access, responding to emergencies, and maintaining a safe environment. They also play a role in enforcing hotel policies and providing a positive guest experience. Additional duties with occasional shuttle driving. Must have a valid driver's license. Responsibilities:

• Regularly inspects hotel premises, including hallways, parking areas, and common areas, to identify potential hazards or security breaches.
• Observes surveillance cameras and alarm systems, looking for suspicious activity or unauthorized access.
• Regulates entry and exit points, verifies guest credentials, and prevents unauthorized access to restricted areas.
• Responds to alarms, medical emergencies, and other incidents, providing first aid, summoning assistance, and ensuring safety protocols are followed.
• Addresses disputes, disruptive behavior, and other issues, using conflict resolution skills to de-escalate situations and maintain order.
• Documents all incidents, observations, and security measures in daily logs and reports.
• Provides information and assistance to guests, ensuring a positive and safe experience.
• Ensures guests and staff adhere to hotel policies and regulations.
• Checks security equipment, such as cameras, alarms, and access control systems, reporting any malfunctions or issues.

Qualifications:

• Keen awareness of surroundings and ability to identify potential threats or issues.
• Effective verbal and written communication skills for interacting with guests, staff, and emergency personnel.
• Ability to de-escalate tense situations and resolve conflicts peacefully.
• Required for patrolling, responding to emergencies, and potentially dealing with physical confrontations.
• Maintains a composed and respectful demeanor, even in challenging situations.
• Ability to assess situations, identify solutions, and take appropriate action.
• Basic knowledge of first aid and CPR is often required.

About Company: At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work. Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away. Competitive Wages, Medical, Dental, Vision, PTO, Sick Leave, 401(k), and Hilton Employee Discounts. The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.

Job Tags

Full time, Local area, Night shift,

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