Job Description

Wow Bao is seeking dedicated and skilled Production Supervisors for our new food production facility in Forest City, NC. The Production Supervisor will report to the Plant Manager and is responsible for overseeing daily production operations, including scheduling, monitoring workflows, conducting facility rounds, and troubleshooting issues to ensure efficient and safe production of high-quality products. This role requires leadership to manage production teams, maintain performance standards, and drive continuous improvement in a fast-paced environment.

The role is on-site and the manufacturing facility is set to open later this year.

ABOUT WOW BAO

 At Wow Bao, we believe that life is too short for uninspired food. We’re here to transform the Asian Street Food experience from every day and expected to extraordinary and inventive. Wow Bao is the fastest growing Frozen Asian Snack brand in the United States growing retail sales over 370% in 2024. Through strategic relationships with retail partners Wow Bao is now available in over 15,000 grocery stores nationwide!

 Wow Bao has a long history of manufacturing restaurant quality food, that started in 2003 when the first Wow Bao restaurant location was opened. Today, our omni-channel brand operates several Chicago restaurants, airports, virtual kitchens, and universities. Wow Bao is poised for continued growth within all its verticals, as well as in the corporate setting.

Wow Bao is the only brand to be recognized three times by Fast Casual magazine as a Top 100 Movers & Shaker. Ranked no. 1 in 2019 and 2022 and no. 4 in 2023, we are the only brand to have the honor more than once.

WE FOSTER A CULTURE OF CARING

 At Wow Bao, every team member leads from a place of care. Whether it’s our guests or employees, we put people first. We strive to inspire, motivate, and appreciate one another every day. We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.

Requirements

RESPONSIBILITIES (Other duties will be assigned as needed)

Production Planning & Scheduling:

• Develop and manage daily production schedules with the Plant Manager to meet timelines.

• Allocate resources, including labor and equipment, to optimize workflow and achieve production targets.

• Adjust schedules as needed to address unexpected delays or changes in production priorities.

Production Monitoring & Oversight:

• Supervise production activities across shifts, ensuring adherence to standard procedures.

• Conduct regular facility rounds to observe operations, identify bottlenecks, and ensure safety.

• Monitor key indicators (downtime, efficiency etc.) and taking corrective actions to address deviations.

• Monitor and enforce food quality standards, conducting regular inspections and audits.

• Ensure compliance with Good Manufacturing Practices (GMPs), HACCP, and food safety regulations.

Immediate Troubleshooting & RCCA:

• Identify and resolve production issues in collaboration with maintenance and supply chain teams.

• Implement immediate corrective actions to minimize downtime and maintain production flow.

• Document incidents and contribute to Root Cause Corrective Action (RCCA) analysis.

Team Leadership & Development:

• Coach, mentor, and motivate production associates towards a culture of teamwork & improvement.

• Ensure staff are trained on safety protocols, equipment operation, quality standards, and hygeine practices.

• Conduct performance evaluations, provide feedback, and address employee concerns.

• Collaborate with Plant Manager, Quality Manager and Maintenance Manager to resolve issues and implement corrective actions.

Continuous Improvement:

• Drive continuous improvement by identifying operational enhancement opportunities.

• Propose innovative ideas and develop actionable execution plans.

• Collaborate with cross-functional teams to implement and sustain initiatives.

Cross-Functional Collaboration:

• Work closely with quality, maintenance & other teams to align production goals with food & personal safety.

• Communicate production status & challenges to the Plant Manager and others during daily meetings.

• Support the implementation of new processes or equipment by providing frontline insights and feedback.

• Lead by example in promoting a safe, respectful, and productive work environment.

Safety & Compliance:

• Enforce policies and procedures, ensuring compliance with OSHA, USDA, SQF, GMP and company regulations.

• Identify and report safety hazards during facility rounds, coordinating with teams to address issues promptly.

• Promote a safety-first culture by leading by example and encouraging employee participation.

BASIC REQUIREMENTS

• High School Diploma or GED
• 3+ years of experience in a supervisory role within food manufacturing or a similar industrial environment.
• Strong understanding of production processes, scheduling, and workflow optimization.
• Proven ability to troubleshoot operational issues and implement effective solutions.
• Effective communication, and conflict resolution skills.
• Proficiency in basic computer systems for scheduling and reporting.

PREFERRED REQUIREMENTS

• Associate's degree or Bachelor’s degree in Operations Management, Industrial Engineering, or a related field.

• Familiarity with food safety standards such as HACCP, USDA, or SQF.

• Lean Six Sigma, industry certification and/or Industry membership.

WORKING CONDITIONS & PHYSICAL DEMANDS

• Full-time position based at the Forest City, NC food manufacturing facility
• Occasional overtime, including weekends, may be required based on production schedules
• Must be able to access and navigate all areas of the production facility
• Frequent standing, walking, bending, and lifting up to 50 pounds at a time
• Ability to work in various environments including cold environments for extended periods
• Use of protective equipment such as gloves, safety glasses, and ear protection
• Manual dexterity for handling tools and parts

Wow Bao is an Equal Opportunity Employer

Benefits

• Health Insurance (medical, dental, vision)

• 401(k) Retirement Plan

• Voluntary life insurance

• Voluntary disability insurance

• Paid Time Off
• Employee Discount Programs with Perkspot and Working Advantage

• We foster a culture of CARE

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