Job Description

SERVPRO of Citrus County is hiring a Receptionist-Dispatch Coordinator !

To learn more and apply, e-mail your resume and/or a brief description of your work history to [email protected]

Benefits:

• Competitive compensation
• Paid training
• Career progression
• Personal and professional development

And more!

As the Dispatch Coordinator, you will assist with scheduling a team to the customer’s location to assess the work that needs to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need, you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow-ups on current projects, general inquiries about business, and other routine communications.
• Collaborate and assist with other departments as needed
• Answer and dispatch emergency calls after-hours and on weekends will be required according to an established revolving schedule.

Position Requirements

· High school diploma/GED (preferred)

• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience is preferred
• Ability to multitask and to remain detail-orientated
• Knowledge of the local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required, which would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

We provide emergency mitigation services 24/7. Answering and dispatching calls after-hours and/or during the weekend will be required according to an established revolving schedule.

In the event that we are activated to respond and assist during a storm event, working after-hours and weekends may be required.

Pay starts at $12.00 - $15.00 an hour based on experience.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes, and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

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