Job Description

Who We Are:  

SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step. Our company is founder-led and leverages engaged and proactive management teams to constantly innovate and drive performance. We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients’ behalf. We support some of the industry leaders in telecommunications, finance, Fintech, technology and security.  

For more information on SP Data Digital, visit our website at  . If you have an inquiry about your application, please feel free to email us at [email protected].

The Job:

As a Part Time Inbound Warranty Customer Service Associate, you will assist customers who have purchased an appliance care plan and are looking to make or follow up on a repair claim. Your responsibilities will include:

• Answering incoming calls and building rapport to create a positive customer experience by asking probing questions and actively listening to the customer's needs.
• Investigating customer accounts to understand the services they have purchased and filing or following up on repair claims.
• Developing relationships with customers by using active listening to empathize with them, provide solutions, and collaborate on a resolution.
• After reaching a resolution, use probing techniques to upsell additional protection for their existing appliances.
• Presenting products and services based on customers’ needs and addressing objections by explaining the benefits of these services and products.
• Maintaining a high level of confidentiality.

Do you have experience working in customer service? Are you ambitious, outgoing, and an excellent communicator? Have you successfully cross-sold products to customers?

If you want to work for a company with a fantastic culture and a fun work environment, we want you on our team!

What We Offer:

• Fully remote position: Enjoy the flexibility of working from the comfort of your home, without the need for a daily commute. This position allows you to create your ideal work environment.  
• Comprehensive paid training:  Begin your journey with us through two weeks of fully paid training, designed to equip you with the skills and knowledge needed for success, with support provided every step of the way. Please note that during training and nesting, successful applicants will be required to work full-time hours of 35-40 hours per week.
• Engaging online classroom environment: Join our dynamic Zoom-style classroom, where learning is interactive and enjoyable. Our engaging training sessions are designed to foster active participation and collaboration among peers, ensuring you feel connected and supported.  
• Part-time employment:  Commit to a permanent part-time schedule of 16 to 24 hours per week, ensuring an effective balance between your professional and personal life. Mondays and Tuesdays are mandatory workdays.
• Opportunities for Growth and Development: We are invested in your career progression. Take advantage of pathways for advancement and professional development within our organization.  
• Employer-sponsored benefits: Access a range of attractive benefits supported by the company, promoting your health and well-being.  
• Competitive hourly pay:  
  • For U.S. residents: Start with a competitive hourly base wage of $15.00 USD, in addition to an uncapped cross-sell bonus, rewarding your efforts and achievements.  
  • For Canadian residents: Earn an hourly base wage of $16.50 CAD ($17.40 CAD in British Columbia), supplemented by an uncapped cross-sell bonus that provides excellent earning potential.  

Join us and embark on a rewarding career path that values your contributions and supports your growth!

You Would Be a Great Fit If You:

• Have over 6 months of experience in customer service
• Have over 6 months of experience in cross-selling or upselling
• Have experience working in a call center
• Have experience working in insurance sales is considered an asset
• Are a problem solver who can leverage past experiences and creative thinking to develop practical solutions for both our clients and customers
• Are eager to learn and have a desire to receive coaching and mentorship
• Currently reside in and are legally able to work in the United States or Canada

Technical Requirements

This is a bring-your-own-device role. Applicants who use their PC for work must acknowledge that they owned their PC prior to applying for employment and they did not purchase the PC to become employed at SP Data Digital.

• Windows 11 operating software (Apple devices and Chromebooks will not work with the required software) 
• Minimum 8 GB RAM
• Minimum Intel I3 processor 
• The ability to work with an Ethernet cable connected to the modem
• Minimum Internet speeds of 30Mbs download/8Mbs upload
• Webcam required
• USB Headset 

SP Data Digital proudly stands as an Equal Opportunity Employer. We believe that diversity fuels our success, and we are committed to fostering an environment free from discrimination based on race, color, religion, age, or any other protected characteristic.

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