Job Description

Hello,

This is Pankaj Pagare from Ztek Consulting INC ( .
We do have a position for Genesys Developer
Please find the details below and if interested please send me your updated word format resume.
If this position does not match your exact skills, perhaps you know someone with the required skills and availability, if so, please feel free to forward this email to them

Job Title: Genesys Developer
Job Location: Remote (Need to work in EST Time)
Job type Fulltime
Experience Required:4+

Job Description

• Minimum 3 years of experience in contact center related technologies and experience in Genesys Cloud CX
• Experience in working on different contact center technologies as below will be an added advantage:
• IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM
• Migration to Genesys cloud contact center
• Genesys API's and integration with 3rd party solutions and CRM's
• Excellent communication and inter-personal skills
• Working on Genesys Cloud CX.
• Migrating contact centers to Genesys Cloud CX. Will be Hands on Genesys Cloud enablement, configuration, and support.
• Will be required to design and construct call flows.
• Design and deliver IVR and bots (Genesys Dialog Engine and 3rd party bot platform such as Google Dialog flow, Amazon Lex, etc.)
• Genesys API's and integration with 3rd party solutions and CRMs like Salesforce etc.
• work with adjunct solutions like WFM, Dialers, Recording etc.
• Interface with required teams, OEMs, vendors to achieve desirable goals.
• Would be required to work with other contact center platforms (Avaya, CISCO etc.)

Thanks and Regards,

Pankaj Pagare

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Ztek Consulting Inc.,

Phone: 1 678-918-5069

E-mail: [email protected]

Visit us at

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